institute for innovation + improvement

Accelerate your ideas, innovation + care redesign

Person Centred Design

Person Centred Design

Person Centred Design

We place people at the centre of everything we do

We watch + listen to what our patients, whānau + community need + we solve problems from a person perspective

Community + Clinician-Led

Community + Clinician-Led

Community + Clinician-Led

We support our community + clinicians to lead healthcare redesign + innovation

We help make their ideas happen + partner with others to accelerate + scale innovation

Data Driven

Data Driven

Data Driven

We promote the continuous use of data to inform + improve

We work by testing + learning, embracing innovative ways of thinking + doing

Featured Work


Enhancing Cultural Competence

Cultural diversity in the New Zealand population is growing leading to increasing cross cultural interactions between clinicians and patients and between employees.


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Fellows' Programme

Our Fellows' Programme is designed to develop future innovation and improvement leaders, creating new opportunities for health professionals to develop knowledge, experience, a system perspective and networks required to lead healthcare transformation.

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Winner in 2019 Qlik APAC Digital Transformation Awards

Waitematā District Health Board was the winner of the Organisational Transformation Award at the 2019 Qlik APAC Digital Transformation Awards ceremony.  » View more

Winner in 2019 Qlik APAC Digital Transformation Awards


Transforming Care with Qlik

Delwyn Armstrong - Head of AnalyticsSharon Puddle - Head of Digital TransformationDelwyn Armstrong | Head of Analytics
Sharon Puddle | Head of Digital Transformation

We had the privilege to be part of the customer panel at the Qlik Data Revolution event on 25 September 2018 in Sydney, Australia to talk about our Data Discovery programme. At the event we heard from other customers RICOH and CHEP about their journey so far with Qlik, but the main focus of the day was on data literacy. 

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Harkness Reunion 20-22 July 2018

Dr Robyn Whittaker - Clinical Director of InnovationDr Robyn Whittaker | Clinical Director of Innovation

The Commonwealth Fund was established in 1918 in the U.S. (one of the first private foundations started by a woman philanthropist, Anna M. Harkness) to ‘enhance the common good’. Its mission today is to promote a high-performing health care system that achieves better access, improved quality, and greater efficiency, particularly for society’s most vulnerable. The Fund’s international program in health policy includes the Harkness Fellowships. 

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eCALD improving cross-cultural practice

Sue Lim - eCALD National Programme ManagerDr Annette Mortensen - eCALD National Coordinator + Project ManagerSue Lim | eCALD National Programme Director 
Dr Annette Mortensen | eCALD National Coordination + Project Manager

We are very excited to share the results from our 'Pre and Post CALD Training Evaluation Study' that was conducted at the end of 2017 with 60 practitioners participating.

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